Frequently Asked Questions
Everything you need to know about your Azura New York experience.
Where does Azura New York ship from?
All orders are processed and shipped directly from our boutique warehouse in New York City.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for return.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, Azura New York ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I ensure I select the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored New York fit.